Pre-Orders & Payment
Pre-orders must be paid in full before production begins. Production will not start on any pre-order until payment is received.
Handmade & Small Batch
We are a small business, & everything we make is handmade to order. We do not & cannot mass produce our pieces. Because each item is handmade, slight variations in color, glaze, size, & shape are normal & expected, not defects. These variations are part of what makes a handmade piece unique.
Shipping Times
Placing an order, whether a pre-order or an already-made item, does not guarantee a specific shipping date. We aim to ship completed items within 2-3 weeks. Pre-orders can take up to 6 weeks. These timelines are subject to change based on current order volume.
If you need an item by a specific date, let us know before ordering & we will do our best to accommodate you. We cannot guarantee rush timelines, but we're always happy to try.
Damaged items
If your order arrives damaged, or the packaging looks damaged, do not open the box before taking photos. Please take photos of the box first, then photos of the item inside, before removing it from the packaging. These photos are required to be eligible for a full refund or a replacement item.
Claims of damage without photo proof are not eligible for a refund or replacement. We're glad to make it right when something goes wrong in transit, but we do need the documentation to do so.
Refunds & Replacements
Refunds & replacements are issued only for items that arrive damaged & are reported with the required photo proof above. Please reach out within 2 days of delivery to start a claim.
Order Changes & Cancellations
Once a pre-order payment is received & production has begun, we're unable to make changes or offer a refund for a change of mind. If you need to cancel or adjust an order, contact us as soon as possible & we'll do what we can before production starts.
Shipping Carrier & Liability
Once an order is handed off to the shipping carrier, Pot Belly Ceramics is not responsible for delays, lost packages, or carrier mishandling. We're happy to help track down a lost or delayed package, but we cannot guarantee carrier delivery windows.
Colors & Screens
We do our best to photograph & describe every piece accurately, but colors may appear slightly different depending on your screen or lighting.
Contact Us
Questions about your order or these terms? Reach out & we'll take care of you.